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1. Terms of Service (Product Specifics)

Key focus: Protecting you from complaints about “imperfections” that are actually signs of handmade art.

Handmade Artistry Disclaimer Every Thangka sold on [Your Store Name] is 100% hand-painted by traditional artisans. By purchasing, the customer acknowledges that:

  • Natural Variations: Due to the use of natural mineral pigments and the hand-painting process, minor variations in color, shading, and linework are inherent to the artwork and are not considered defects.

  • Iconometry: Our artworks follow traditional Buddhist iconometry. Small asymmetries are a hallmark of authentic human craftsmanship compared to mass-produced prints.

  • Color Display: Actual colors may vary slightly due to digital monitor settings and the reflective nature of the 24K gold paint used in the artwork.

2. Shipping & Customs Policy

Key focus: Clarifying that the customer—not you—is responsible for import taxes.

International Shipping & Customs Duties We ship our sacred art worldwide via insured express couriers (DHL/FedEx/UPS).

  • Import Taxes & Duties: All international orders may be subject to import duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the recipient. [Your Store Name] has no control over these charges and cannot predict their amount.

  • Customs Clearance: The customer is considered the importer of record and must comply with all laws and regulations of the destination country.

  • Cultural Heritage Declaration: All Thangkas sold are contemporary artworks created by modern artisans. They are not antique cultural relics and are compliant with international export regulations for modern art.

3. Refund & Return Policy

Key focus: Ensuring high-value art is returned in perfect condition.

Returns & Exchanges We want you to be completely satisfied with your sacred art.

  • Return Window: You have 14 days from the date of delivery to request a return.

  • Condition for Return: To be eligible, the Thangka must be in its original, pristine condition. It must not have been framed, creased, or used in any religious ceremonies. We reserve the right to refuse returns that show signs of handling or damage.

  • Return Shipping: Unless the item arrived damaged, the customer is responsible for the cost of return shipping and must use a trackable, insured service.

  • Non-Refundable: Custom-commissioned Thangkas and items sold during “Final Sale” events are non-refundable.

4. Shipping Damage Protection

Key focus: What happens if the courier mishandles the art.

Damaged Items Each Thangka is meticulously inspected and packed in moisture-proof, shock-resistant tubes/boxes. In the rare event of transit damage:

  1. You must notify us within 48 hours of delivery.

  2. Provide clear photos of the damaged packaging and the artwork.

  3. Retain all packaging materials for insurance inspection. We will arrange for a replacement or a full refund upon verification.

5. Authenticity Guarantee (Legal Promise)

Key focus: Building trust for high-ticket sales.

Certificate of Authenticity [Your Store Name] guarantees that every Thangka listed as “Hand-Painted” is created using traditional mineral pigments and authentic 24K gold (where specified). We do not sell “Giclée” or “Canvas Prints” disguised as hand-painted art. Each master-level piece is accompanied by a signed Certificate of Authenticity.

Implementation Tips for your Website:

  1. Footer Links: Place these links in your website footer labeled: Terms of Service, Shipping & Tax, and Returns Policy.

  2. Checkout Checkbox: At the final checkout stage, add a mandatory checkbox: “I agree to the Terms of Service and acknowledge that I am responsible for any local import duties.”

  3. PDF Copy: It is a great “trust-building” move to include a printed copy of your Return & Care instructions inside the shipping tube.